Understand what a report can show, how it is processed, and how to use it as one safety signal before or after a ride.
Reports provide additional safety context. They are not findings of fact, background checks, or certifications that a driver or vehicle is safe or unsafe.
A passenger provides information about a ride and a safety incident they say they personally experienced.
Automated systems, including AI, may help process a report.
A published record may show the report reference, vehicle and ride details, selected concerns, severity level, and a public summary.
Anyone can use “Report an issue with this record” if they believe a record requires review.
Rides.fyi is intended for genuine safety-related incidents.
Rides.fyi is not a complaints-handling or customer-support platform.
These issues should generally be raised directly with the relevant ride-hailing platform.
Severity reflects the potential safety impact described in a report. It does not determine whether an incident occurred or whether a driver or vehicle is safe or unsafe.
| Level | What it means | Examples of when it applies |
|---|---|---|
| Critical | Immediate danger of serious physical or sexual harm, a weapon, or loss of freedom of movement. | Sexual assault or attempted sexual assault; physical assault; a weapon threat; preventing a passenger from leaving; attempted abduction; or another immediate threat where serious harm appears imminent. |
| Serious | A significant safety concern without the Critical conditions above. | Sexual harassment, unwanted contact, stalking, non-imminent threats, reckless driving, suspected intoxication, intimidation, coercion, or an identity issue with a safety concern. |
| Caution | A safety, conduct, or ride-integrity concern without the Serious or Critical conditions above. | Distracted driving, an unexplained route deviation, an unsafe vehicle, an extra payment demand without intimidation, or a standalone driver or registration mismatch. |
Immediate danger of serious physical or sexual harm, a weapon, or loss of freedom of movement.
Sexual assault or attempted sexual assault; physical assault; a weapon threat; preventing a passenger from leaving; attempted abduction; or another immediate threat where serious harm appears imminent.
A significant safety concern without the Critical conditions above.
Sexual harassment, unwanted contact, stalking, non-imminent threats, reckless driving, suspected intoxication, intimidation, coercion, or an identity issue with a safety concern.
A safety, conduct, or ride-integrity concern without the Serious or Critical conditions above.
Distracted driving, an unexplained route deviation, an unsafe vehicle, an extra payment demand without intimidation, or a standalone driver or registration mismatch.
The reporter’s original written description remains private. A public summary may be generated to help users understand the reported incident without displaying that original description.
Reports may require documentation connecting a submission to the relevant ride, such as trip screenshots, ride receipts, invoices, confirmations, or relevant platform communications.
Vehicle registration numbers provide a practical way for passengers to search for reports associated with a ride.
A published record means that a user submitted an account of a safety incident associated with that ride or vehicle.
Use “Report an issue with this record” if you believe a published record requires review.
Answers to common questions about how reports are displayed and processed.
No. Reports reflect information submitted by users. Publication does not establish that an allegation is true.
Automated systems, including AI, may assist with classification, severity, public summaries, fraud detection, abuse prevention, and identifying reports that require additional review.
Not necessarily. Some reports may be processed automatically, while others may be escalated for additional review depending on the nature of the report, uncertainty, disputes, or other risk indicators.
No. The original description is not intended to be displayed publicly. A separate public summary may be shown instead.
No. Uploaded ride documentation and supporting material are not shown publicly.
No. Documentation may help establish that the ride existed and reduce fraudulent or duplicate reporting, but it does not independently prove the reported incident occurred.
Yes. Anyone who believes a record requires review can use “Report an issue with this record”.
The Platform does not publicly identify reporters.
No. It only means that there are currently no matching published reports in the database.
Generally, no. Rides.fyi is intended for safety-related incidents rather than ordinary customer-service disputes. A fare, cancellation, or ride dispute may become reportable if it involves threats, intimidation, coercion, violence, restraint, or another genuine safety concern.
Rides.fyi is intended to provide passengers with additional information before or after a ride. Reports are user-submitted, may not be independently verified, and should always be considered alongside other available information.